List your items on Casibay with ease by following these simple steps:

1. Log into your Casibay account;

2. Click the “Post Ad” button or tap here to get started;

3. Fill in all the required details. Select the most suitable category, upload clear images of your product, craft a catchy title, and provide a thorough description. Set a reasonable price and review all the info carefully;

4. Once satisfied, hit the “Submit Ad” button;

After completing these steps, your ad will be sent for moderation. Our team will review it to make sure it meets our guidelines and contains accurate information. Once approved, your listing will go live and you’ll get an email notification. If anything needs fixing, we’ll let you know what to adjust.

That’s it! Welcome to the amazing Casibay community!

Need to Reach Our Support Team? Here’s How:

Choose the easiest method for you — Live Chat or Email.

💬 Live Chat

Live chat is the fastest way to get a response from us. Once you send a message, one of our support reps online will get back to you shortly. It's ideal for urgent matters.

To start chatting, just:

1. Visit the Casibay website and log into your profile;

2. Tap the Support icon at the bottom-right corner of your screen;

3. Click the Live Chat button;

4. Select “Send us a message”;

5. Type your message. Try to explain the issue clearly so we can assist you faster without needing back-and-forth.

📧 Email

If your issue isn’t urgent, you can also email us at support@casibay.com.gh

Make sure to include helpful details depending on the issue:

• Website Errors:
  Let us know the browser you're using (e.g., Chrome, Safari, Firefox) and your device type (e.g., Android phone, iPhone, laptop). Attach screenshots to help us understand the issue faster.

• Problems with Promotions or Payments:
  Please include your package name, payment method, amount paid, date of transaction, and sender’s name. Don’t forget to attach a receipt or screenshot of the payment confirmation.

• Reporting a User:
  If someone seems suspicious, send us their profile link, a short explanation of what happened, and any chat screenshots or proof you have. This helps us investigate quickly.

❓ Why Not Phone Calls?

Live chat and email allow us to collect all the important details (like screenshots and receipts), keep a full conversation history, and solve your issue more efficiently.

To enjoy shopping on Casibay, simply follow this easy guide:

1. Find what you need
   Use the search bar and filters to browse thousands of listings. With so many ads available, you're sure to find exactly what you're looking for.

2. Reach out to the seller
   Chat with the seller directly on Casibay or call them to arrange a meeting, ask questions, or discuss the price.

3. Pick up or request delivery
   While we screen our sellers, it’s always wise to double-check. Meet in a safe, public place and make payment only after receiving the item.

4. Share your experience
   Leave feedback on the seller’s page to help others make informed decisions. Your review could make a big difference for someone else!

If you notice anything suspicious on Casibay, please report it by following these steps:

1. Click on "Report abuse"

2. Choose the reason you suspect something isn’t right

3. Add a comment with all relevant details to help us understand the issue, then click "Send"

Our Support Team will review your report as soon as possible. If it's confirmed to be a scam or violation, we’ll take immediate action by blocking the seller.

Thanks to your alertness, Casibay remains a safe and trusted space for everyone. Your safety is our priority!